Introduction

This Privacy Policy describes how NATRIQUE HEALTH SOLUTIONS and its affiliates (collectively referred to as “NATRIQUE HEALTH SOLUTIONS,” “we,” “our,” or “us”) collect, use, share, protect, or otherwise process your information/personal data through our website, https://www.natriquehealthsolutions.com/ (hereinafter referred to as the “Platform”). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product or service under this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing any product or service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions. You also agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. This includes related information provided from time to time. Some of the information we may collect includes, but is not limited to:

• Personal data/information provided during sign-up/registration or while using our Platform, such as name, date of birth, address, telephone/mobile number, email ID, and/or any such information shared as proof of identity or address.
• Sensitive personal data collected with your consent, such as bank account details, credit or debit card information, or biometric information (e.g., facial features or physiological data) for enabling certain features, all in accordance with applicable laws.

You always have the option to not provide information by choosing not to use a particular service or feature on the Platform. We may track your behavior, preferences, and other information that you choose to provide on our Platform. This information is compiled and analyzed on an aggregated basis.

We also collect information related to your transactions on the Platform and on third-party business partner platforms. When such a third-party collects your personal data directly, you will be governed by their privacy policies. We are not responsible for their practices or the content of their privacy policies.

If you receive an email or call claiming to be from NATRIQUE HEALTH SOLUTIONS and requesting sensitive data (e.g., debit/credit card PIN, net-banking, or mobile banking password), please do not provide such information. If you have already shared such information, report it immediately to an appropriate law enforcement agency.

Usage

We use personal data to:

• Provide the services you request.
• Market to you, with an option to opt-out of such communications.
• Assist sellers and business partners in handling and fulfilling orders.
• Enhance customer experience.
• Resolve disputes and troubleshoot problems.
• Inform you about offers, products, services, and updates.
• Customize your experience.
• Detect and prevent error, fraud, and other criminal activities.
• Enforce our terms and conditions.
• Conduct marketing research, analysis, and surveys.

You understand that access to certain products or services may be affected if you do not provide the required permissions.

Sharing

We may share your personal data internally within our group entities, corporate affiliates, and other business partners to provide services and products. These entities may market to you unless you opt-out.

We may disclose your personal data to third parties, such as sellers, logistics partners, and payment processors, to provide services or comply with legal obligations. We may also share information with government agencies or law enforcement if required by law or to protect our rights, property, or users.

Security Precautions

We adopt reasonable security practices to protect your personal data from unauthorized access, disclosure, loss, or misuse. Despite our best efforts, data transmission over the internet is not completely secure. By using the Platform, you accept these inherent risks. It is your responsibility to protect your login credentials.

Data Deletion and Retention

You can delete your account through your profile settings or by contacting us. We may delay account deletion if there are pending claims, grievances, or services. Once deleted, your account information will be lost. We retain your personal data only as long as necessary for its purpose or as required by law. Data may be retained in anonymized form for analysis and research purposes.

Your Rights

You can access, rectify, or update your personal data through the Platform’s functionalities.

Consent

By using the Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your data as outlined in this Privacy Policy. If you disclose personal data about others, you represent that you have the authority to do so.

You can withdraw your consent by contacting our Grievance Officer. Include “Withdrawal of Consent for Processing Personal Data” in your communication’s subject line. Withdrawal requests will be verified and processed as per applicable laws. Note that withdrawal of consent may restrict access to certain services.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be communicated as required by law.